Kissing the Frog

Kermit’s a liar. You can’t trust a frog (and any princess worth her salt could tell you that). It’s easy being green, at least a pale sort of green.

Lying frogs aside, I can finally answer the pesky perennial question, that question that’s troubled techie types for the last decade or two. That question: Should you turn your PC off at night or over the weekend?

If you’ve been in with the IT crowd, the answer to this question has always been a hearty “Nope!” (No kisses, no frogs, no princesses.) Leave them on. (Go away.)

Enterprise-wise, you see, we need those beasts on and working; even at home, you’re screwed if you don’t let them have their way. It’s the updates you see. Miss an update and the zombies come calling.

If you turn your PC off… well, then all those nice automated things don’t get done — important things, like updates, and bug patches, and virus signatures, and disk defragging, and other gobbledygook sort of technical things. They’re necessary, unfortunately. They’re important.

When confronted, I typically explain the simple trade-offs: It’s a choice between “leave them on” or you’ll be responsible for immanentizing the eschaton, triggering the inevitable zombie apocalypse or another Republican administration — to some, no doubt, one in the same.

Moreover, you’ll suffer! If your PC is off at night; well then, all those pesky updates will have to run while you are actually trying to work, trying to finish your radically over-due dissertation about Romance in America: The Myths of the Frog Prince, or trying to put those ever-so-important final touches on your resume, or, perhaps you’re writing the great-American-time-travel novel about relativity and love across the space-time continuum. Whatever it is, it’s important stuff all, right?

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Dumb Blobs

Email — you may be addicted to it, you may hate it, abuse it, love it, or eschew it. Whatever your relationship, troubled or otherwise, email is and continues to be one of the world’s few, new, great things. When it comes to “killer-apps,” it is the undefeated heavy-weight champion of the world. Email is the backbone of social and commercial intercourse. Commerce flows through it, along with pain and joy, and work and play, and many of the hours of my day.

While you may order that inflatable, remote-controlled zeppelin online, the acknowledgement nevertheless comes via email, as does the receipt, and the shipping updates.

Email is the truck that moves freight – light and heavy – on the information-super-goat-trail. Plain, simple, elegant, boring, your-grandma-has-an-AOL-address-type email remains the venerable heavy lifter of the online world.

Strangely, it has also become the de facto identity management tool. It is universally used to authenticate just who we are, on everything from my bank to the myriad of social and anti-social real-time networking sites. When we forget just who we are, it’s the delivery method of choice to jog the memory or to trigger a reset — ironically, given how totally insecure it really is, likened to a postcard.]

But, the core problem with email is not security. The real problem with email is it’s really stupid. It’s dumb as a bucket of overripe bananas. I mean it. It’s really god-awful stupid. It can’t help it. It was designed that way.

Continue reading Dumb Blobs

The Message in the Cryptex

Different venues, different audiences, but the same query: Six times in as many months, I stood in front of a group asking (perhaps demanding) that I answer the same question. Audiences can be scary — and the question pointed to the heart of the matter.

In each case, I had been invited —and cheerfully agreed — to talk about web 2.0 and online networks, these new fangled “social” technologies. But, the audiences wanted brass tacks — my academic musings and observations from on high were not enough. The crowd was hungry. They wanted the secret answer.

Folks listened patiently — but only up to a point. I, no doubt, had waxed idiotically on about social technologies being “messy, fast, and casual” — generally ill suited to any sort of organizational context. They are designed to be “personal.” They don’t adapt well to the organizational context, and I don’t think they ever will.

To that, well… I’ve always felt Marion Barry, the former Washington DC mayor, put it eloquently (in three little words): “Get over it.” The fact of the matter is, with social media, an organization no longer can speak with a single voice, or deliver a single message. We need to get over it. It’s all about one-to-one personal communications, only it’s one-to-one with thousands or hundreds of thousands, of people. Sounding silly, I’ve said that since the ‘net began and it’s truer today than ever.

But, such answers have not been enough for hungry audiences, waving netbooks, iPhones, torches and pitchforks.

Folks know there is a secret; what’s worse, they want the secret. They’re unabashed. After all, Obama’s campaign had proven it, right? The virtual cat was out of the digital bag, and it was time for me to come clean. (Pitchforks and torches not withstanding —obviously, I’ve a bit of a love-hate relationship with these presentation things.)

The question on the lips and placards of the angry villagers, the Question with a capital “Q”, is simple: “How can we raise money with these new social networking things?”

I suppose I could blame Election ’08 — specifically Barack Obama — for setting the stage. His campaign’s success was evident. They had raised money, apparently with online social networks. They had also rewritten the rules of politics, and perhaps changed the world forever.

Unfortunately, the answer is not so simple. Moreover, deep down inside, that question is tinged with an underlying belief, a belief that more “friends,” more “followers” equals $uccess. (That’s bull, by the way, pure and simple.)

Nevertheless, nonprofits are nonplussed; they want to raise money with Facebook, or Twitter, or whatever. In the end, it’s the ends. It’s dollars, not donuts, not even the euphemistic “constituent building.” It’s about money, filthy lucre— and deep down inside they know that they’re missing the boat. (So, it’s damn the Tweets, and full speed ahead.)

This belief persists, despite the facts. The facts are clear: social networks are much better “friend raisers” than they’ll ever be “fund raisers.” But, believe is difficult to fight, logically or otherwise. Social networks are the big thing, like direct mail, or telephones, or fax, or email before them. (And, like those that have come before, we are rapidly filling up web 2.0 with random streams of amazing stupidity – but that’s another discussion.)

The “Social Networks = $uccess” belief is ubiquitous. Recently, I reviewed more than 90 grant applications, proposals focused on the intersection of jazz and technology, a far cry from my typical business. However, the same threads were there — a remarkable and overwhelming percentage cited the same holy trinity: Facebook, YouTube, and Twitter. I read it so often I started to refer to it by acronym (FYT — pronounced Pffufft).

‘Till now, I’ve had no ready answer for the Question. Nothing I say seems to satisfy — folks want the secret code.

Lean in a little closer. Today I’m going to tell you that answer.

Here it is: the secret decoder ring, the magic ingredient, the answer to the Question of how to raise money with online social networks. Ready?

Continue reading The Message in the Cryptex

Get Thee Behind Me, Disco Duck!

I hate splash pages. I hate being held hostage. The topic came up recently on the “Information Systems Forum” listserv. It’s a listserv of diverse participants, gracefully managed by the indefatigable Deborah Elizabeth Finn.

The question was: “Are splash pages effective.” I thought about it for a few days and I posted a response. Michael Gilbert (who I think of as my own personal Perry White) suggested I repost my response here, on the Diner. (I think he’s worried that I haven’t posted much stuff in the last few months. Not to worry Michael, it was just a dry spell caused by excessive time travel.)

On this particular list, the recent conversations have drifted into the rights and wrongs of collecting (and using) personal information (like one’s birthday) for fundraising, and, more recently, the efficacy of “splash” pages — especially by nonprofits. While musing over the thread, I was reminded by an early example — a pre-internet example — of an attempt to hold an audience hostage.

You’ll find my original post below, (slightly edited and embellished to make me look more thoughtful):

Continue reading Get Thee Behind Me, Disco Duck!

Trilateral Symmetry

I’ve been using a dual-monitor setup since before before. In fact, I can’t remember (and can’t imagine) not having two monitors in front of me. My office setup is currently two 20-inch 16:9 LCD flat panels. It’s amazing what you can artfully stuff on that sort of screen-space. I’m here to say that it ain’t uppity opulence — it’s productivity enhancement, and damn handy too. For example, with two monitors:

  • You can chop-and-paste from one monitor to the other, keeping a browser open on one monitor for… uhm… err… research and your Great American Novel front and center on the other.
  • You can set different resolutions on different monitors. This lets you quickly see through other eyes, a handy thing when designing web pages, especially if you have a penchant for extra-large (or extra small) fonts. Guilty, I am. I often forget that some people like their icons larger than a pinhead and text measured in multiple microns.
  • You can run multiple flavors of browser — IE, Firefox, and Safari, maybe Opera just for grins — simultaneously making sure that nothing looks right on any of them regardless of what you do.
  • Finally, for the A.D.D. amongst us, you can while away your day, in manifold multitasking, with more stuff in your face — calendar, email, task list, Facebook, ESPN and CNN, three or four or five or ten browser windows, slash-dot, iTunes, and a copy of the DMCA (just in case).

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Shoes for Industry

Who’d of thunk it? A simple shoe — well, actually two — thrown with the right twist could so clearly express an opinion. An opinion so succinct, that the world can do nothing but applaud (and perhaps wish the thrower had had slightly better aim). It was a shoe heard ’round the world.

Shoes have power. You can vote with them (or I guess more accurate, you can vote with your feet). You can heat up a cold war as Nikita Khrushchev, shoe in hand, pounding on the lectern at the UN, shouting, “We shall bury you.” (Although there are those that say the more accurate translation is “We shall attend your funeral”). Continue reading Shoes for Industry

Night of the Budapest Bunny

A Thanksgiving Tale from the Wild Wild East

We careened through streets, shrouded in darkness, packed into a grubby ersatz-Fiat 128, a Soviet-era knockoff. I was compressed, folded, and spindled into the back seat, a human shock absorber, a Dell Optiplex cradled in my arms. With only me between the PC’s steel case and the car’s steel struts, I felt every bump and grind of the ancient city’s streets. I was the car’s only functioning shock absorber. Noticing that it was past midnight, I thought: “Hey, it’s Thanksgiving.”

As we zoomed around yet another roundabout, my friend Tamás shouted over the engine noise: “This is ‘Hero’s Square. You can see the statues of the seven Magyar chieftains who led the Hungarians into the Carpathian basin. You remember, Saint Stephen — he’s there. See.” He gestured with his right hand, his ubiquitous cigarette smoldering in the other. He was a hell of a driver, Tamás. One hand always on the wheel, another manhandling the stick shift, ratcheting through the gears, clutch be damned; another Bogarting a constant cigarette, and another hand to spare, artfully used to point out landmarks and other points of interest along the way. Hero's Square Budapest - By Night

I struggled to see out of the side window, smudged and clouded with urban fallout and the night’s reflections. I could see shadows, light and dark, vague objects lit by the cold calculating stare of mercury lights. “Oh, yeah,” I said. “I’ll have to come back here sometime during the day.” “Yes,” said Tamás. It’s a beautiful city.” With those words, he lit another cigarette and whipped the car to the right, sliding me away from the window. Like a square, steel security blanket, I cradled the PC. We dove down, down into the dark, diving driving deep into the Budapest night. I was glad he knew where he was going, or at least he seemed to know. I wasn’t going to question. If this worked, it would be he who had saved the day; saved the week, saved my ass — assuming it, and I, survived the ride.

Continue reading Night of the Budapest Bunny

Power Tactics

I’m quite fond of my Kindle. Sure, the design’s a little bonkers; and it’s a wee bit awkward. That aside, it is easy to read, easy to use, and mine happens to be loaded with books I want to read.

Moreover, it’s taken a great weight off my shoulders. I like to read when I’m travelling. As a result, I tend to carry lots of lots of books along for the ride. For unfathomable reasons, one book is not enough. I must have at least two or three, sometimes more. Consequently, I end up schlepping somewhere around three-point-two million pounds of books to the far corners of the world.

It’s a proven fact that books get heavier the longer they remain in your luggage. It’s something to do with gravity, airplanes, hotel food, relativity, dirty socks, quantum mechanics, and the amount of missing dark matter in the universe. Perhaps, too, the TSA is involved. I can’t quite explain it.

Nevertheless, somehow — depending on the number of books you’re carrying and the length of your trip — they get heavier. It’s one of the true mysteries of the universe, right in my briefcase.

For me, the Kindle has solved this problem. I’ve cut my beastly book burdens down to one pound. I do still, however, manage to clutter up my briefcase with lots of other stuff, but the book weight has definitely diminished. Sadly though, the addition of my Kindle contributed to what I call “the YAB epidemic” (Yet Another Brick). The Kindle added one more power brick to my ever-expanding multiplicity of power bricks; another brick for the wall. Continue reading Power Tactics

Les Liaisons Dangereuses

Connectivity is dangerous. The fricative sounds of German wafting through the open windows of today’s hotel room reminded me of that fact, reminded me of a misadventure long past, a memory from a time when connectivity took a modem and a phone line. Sometimes it took the diligent and careful application of alligator clips. Hotel phones were, and still are, nothing but trouble.

That time, in that past hotel, things went south. I had tried to look innocent. I failed. “Monsieur!” said the hotel’s night manager as he pounded loudly on my door. “Monsieur, he repeated as I opened the door, “is there is a problem with your telephone, Mein Herr?

The switch from French to German seemed ominous. Moreover, he looked ominous. He looked like he had spent his formative years on a diet of steroids and fondue, while bench pressing Tony Soprano. “Whoops,” I thought, “this can’t be good.” Articulate and ever ready with smooth repartee, I replied with a set of universally understood monosyllables. “Uh, err, ah, umm,” I said.

Gathering my wits about me, I continued: “Uh… nope, err… Nein. Ich bin… err.” At that I had exhausted what I remembered of my high-school German. All I could think of was “Ich bin ein Berliner.” That wouldn’t work. Wrong country, wrong era; moreover (urban legends about jelly donuts aside) I am no John Kennedy. Giving up, I continued in English, once again adopting my best Midwestern silly grin, “Can I have a late check-out?” I said. Continue reading Les Liaisons Dangereuses

A Means to an End

The failure statistic is often cited, usually with a moan and a wail. It goes like this: 30, 40, or 50 percent of all IT projects go bad. The rest — the ones that actually succeed — well, they go “slightly bad too.” At least some of them do. In the end, nobody’s happy. Jobs are lost, heads roll, teeth gnash. The statistics are real enough, by the way, although they are often cited incorrectly. I fault leadership and the incessant mixing up of means and ends.

Here are the facts. The original source of those numbers is a 1994 report by the Standish Group called the CHAOS REPORT. The report said this about IT projects (and I’m paraphrasing not plagiarizing):

  • 31% of [IT] projects are cancelled before completion,
  • 88% are over deadline or over budget or both,
  • The costs of such overruns are usually (at least) double original estimates

If you think those numbers are sort of long in the tooth, how about these from 2004.

  • 18 percent of all IT project out and out fail,
  • 53 percent are “challenged” (in other words went awry in some way),
  • Only 29 percent actually “succeed.”

These were updated in 2004. Unfortunately, the damn researchers rearranged the categories, so it’s actually impossible to compare the numbers. Continue reading A Means to an End